Does mTCG cost anything?
No. The price comparison, alerts, collections, binders, the card Scanner and the other tools all work on the free Free plan. The paid Collector and PRO plans raise the limits and add a few features, as we explain in the article Plans and limits.
Can I buy a product directly on mTCG?
No. We don't sell products, we only compare shop offers. The Buy button takes you to the shop, where you place your order and pay. Anything to do with the order, shipping or returns is handled directly with the shop.
Why is the price in the shop different from the one on mTCG?
We refresh prices periodically, so the shop may have changed its price since we last checked. The amount in the shop's basket is the one that counts. If the difference persists, report it with the flag icon labelled Report a problem on the product page. We explain more in the article Where prices come from.
Why didn't I get a notification from my alert?
Check that the alert is active and that at least one notification channel is turned on. The alert may also have been paused by your plan's limit, in which case you'll see the label Paused (plan limit) next to it in your list of alerts. A notification may also be waiting for quiet hours to end, and we skip offers from shops on your ignored list. We only tell you about the same offer once, unless it gets even cheaper.
Do alerts come by email?
No. We send alerts to your browser or phone, and on the PRO plan also to Telegram, Discord and Pushover. We only send an email if the Telegram or Pushover channel stops working or if we block the Discord channel. We describe all the channels in the article Notification channels.
Why can't I scan in the browser on my phone?
On a phone, the card Scanner works in the mTCG app added to your home screen, because only there does it have full access to the camera. In a regular browser, the Scanner page therefore shows installation instructions. Once you've added mTCG to your home screen, you scan with the Scanner button in the middle of the bottom bar. We explain how to do this in the article mTCG on your phone.
Which games does the card Scanner recognise?
The Scanner recognises Pokémon, One Piece, Lorcana, Riftbound and Cyberpunk cards. We say more about scanning in the article Card Scanner.
When do the daily limits reset?
The daily limits for scans and for openings in the booster pack simulator reset at midnight Central European Time. Unrecognised scans don't count towards the limit.
How do I change my country, language or currency?
You can change your country and language with the switcher in the page header, or on a phone in the menu, under Country and language. Choosing a country takes you to the site with prices for that country.
The currency depends on the site: on the Czech site we show prices in koruna, and on the Slovak site in euros.
What happens to my data if I move to a lower plan?
We don't delete anything. If you have more collections or binders than the new plan allows, you'll see a window where you choose which of them stay active. We keep the rest in your account in read-only mode. For the first 24 hours you can change your choice as often as you like. After that you can change which items are active once every 30 days, and you can deactivate active ones at any time. We give the details in the article Plans and limits.
You choose your active shopping lists and alerts the same way. We pause any alerts over the limit, and lists over the limit switch to read-only mode.
A product or card is missing. What can I do?
Write to us using the contact form and give the name of the product or card. We'll do our best to add it.
My shop isn't in the price comparison. How do I add it?
Being listed in the price comparison is free. Submit your shop through the For shops page and we'll take care of the rest.
Can I move my collection over from another app?
Yes. On the Collector and PRO plans you can import cards from a CSV file, including exports from popular apps such as Collectr or Dragon Shield. We describe this in the article CSV import and export.
Can I use mTCG on my phone?
Yes. The site works in your phone's browser, and once you add it to your home screen it opens like an app and lets you scan cards with the camera. We explain how to do this in the article mTCG on your phone.
How do I delete my account?
In your account settings, on the General tab, click Delete account and confirm the deletion with the link we email you. You'll find the details in the article Privacy and account deletion.