Payments, plan changes and cancellation

Purchase

1. On the plans page, choose a plan and a billing period.

2. Enter the country of your billing address.

3. Tick two consents: one to start the service before the 14-day withdrawal period ends, and one accepting the Terms of Service and Privacy Policy.

4. Complete the payment in the form handled by Stripe.

After your purchase, you will receive an order confirmation by email.

If your billing country or the country you are paying from is outside the European Union, the payment is handled by Link, a Stripe group service. You will see this on the order page before you pay. In that case, Link collects the payment and sends confirmations and invoices, and the amount in your currency may change with later renewals.

Your subscription renews automatically for another period until you cancel it. The plan works on every mTCG site, but you manage the subscription on the site where you bought it. We describe what each plan includes and costs in the article Plans and limits.

Changing your plan

You can change your plan or billing period in your account settings with the Change plan button. In the window, you choose a new plan and the period, Monthly or Yearly, and the summary shows when the change takes effect and how much you will pay now.

• From Collector to PRO, or from monthly to yearly billing: the change takes effect immediately, and the unused part of your current period is credited in the billing.

• From PRO to Collector, or from yearly to monthly billing: the change takes effect when your paid period ends, and until then you can undo it with the Undo change button.

After you cancel your subscription, you will see Resume subscription instead of Change plan. The Plus plan from the global mTCG site is a separate subscription: to switch from it to Collector or PRO, cancel it, and once the paid period ends, buy the plan you want.

Cancellation and withdrawal from the contract

Cancelling your subscription and withdrawing from the contract are two different things. Cancelling only turns off renewal, while withdrawing ends the contract and means a refund:

You will find both buttons in your account settings, with Withdraw from contract on the plan card in the General tab. Next to it, you will also see the date until which you can withdraw from the contract.

After cancellation, the plan works until the end of the paid period, and then your account moves to the Free plan. When you withdraw, the contract ends together with your access to the plan, and the refund is reduced proportionally by the time the plan was active.

Until the end of the paid period, you can undo the cancellation with the Resume subscription button. When your plan ends, all your data stays, and we describe what happens to items above the Free plan limits in the article Plans and limits. A subscription paid through Link can also be cancelled in your Link account.

When you click Withdraw from contract, you will see the text of the declaration. Enter your Full name, optionally give a reason in the Reason (optional) field, and finally click Confirm withdrawal. We will send a confirmation by email and issue the refund to the payment method used for the purchase. The money usually arrives within 5 to 10 business days.

Failed payment

If a renewal payment fails, you will see the status Past due next to your plan. The plan then keeps working for another 7 days, during which the payment is retried. If the payment does not go through, your account moves to the Free plan.

You can update your payment method in the payment portal, which you open with the Payments and invoices button in your account settings.

Invoices

You will find payment confirmations and documents in the payment portal, which you open with the Payments and invoices button in your account settings.

If you need a business invoice, write to us through the contact form.